Frequently Asked Questions

Ordering

Where do you deliver?
We deliver worldwide via India Post, including the UK, USA, Canada, Australia and 50+ other countries.

How long does delivery take?
Most orders arrive within 5–10 working days after dispatch, depending on your location.

Is there a minimum order value?
No minimum order — shop as little or as much as you like.

Products

Are your products authentic?
Yes. We source directly from trusted Indian brands and clearly display product details, ingredients and origin on every listing.

Do you sell perishable items?
We currently focus on shelf-stable groceries, snacks, spices and household products — no fresh or refrigerated items.

Shipping & Tracking

How can I track my order?
Your dispatch email includes an India Post tracking number and link. You can also visit our Track Order page.

What if my package is delayed?
International shipping can occasionally be delayed by customs. If it's been more than 15 working days, contact us and we'll investigate.

Payments & Returns

What payment methods do you accept?
All major debit/credit cards and secure checkout options available at checkout.

What's your returns policy?
If an item arrives damaged or incorrect, contact us within 48 hours with photos and your order number for a replacement or refund.

Support

How do I contact support?
Visit our Contact page and include your order number if relevant — we typically respond within 24 hours.